What is Tekmetric and how to login to your account? What type of benefits does it provide to Auto Repair Service providers? Please have a look at the latest information given below.
Table of contents:
What is Tekmetric?
Tekmetric is an online cloud-based shop management system developed specifically for auto repair shops. It helps shop owners improve overall efficiency and service quality by streamlining all services.
It provides a digital platform that connects persons from different service departments of an auto repair shop such as mechanics, managers, technicians, service writers, etc, and shows a streamlined workflow of all processes.
Tekmetric supports multiple platforms and all data sync in real-time across all devices. It is also a very lightweight platform and works smoothly even on a dial-up internet connection.
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Tekmetric Shop Login
All staff in a shop who are using Tekmetric can access their account online by logging in to the official website. Please check the below steps.
Login requirements:
- Please arrange your login password from the shop owner.
- Always use a properly working internet connection that offers a continuous supply.
- You can use any device having a chrome web browser for best compatibility. You may also use Mozilla Firefox, and Apple Safari. The device screen must be a 10″ screen
Login process:
1- Visit the official web portal.
2-There is a Login link in the top menu. Please click this Login link to open the login page.
3-A Sign-in screen will appear on the next page (as shown below).
4- Enter your account email address and password in this login form and press the Sign In button to access your account dashboard page.
How to reset the password?
In case a shop employee forgot the account password then please check the below steps to easily create a new password.
1- Visit the Tekmetric login page and click the Forgot password link located on the login form. A password reset form will appear on the screen (as shown below).
2- Enter your email address and complete the captcha verification and press the Reset Password button.
You will get an email on your email address including a link to reset your password. Open your email inbox, click the password reset link and create a new password for your account.
How to activate a new Tekmetric account?
New employees must activate their accounts before logging in. An account activation link will be sent to all new joiners and will be valid for 24 hours. Check your email and click the activation link and activate your account.
If you do not activate your account then a new activation link will be required. Shop admin can resend a new activation link anytime by visiting the employee profile section.
Customer support
Phone number: For any type of issue related to the portal, please call 832-787-0900 or Speak with a Shop Advisor at 832-930-9400.
Email support: Send an email to the customer support team at [email protected].
Send a message online:
Customers can send a message To the customer service team online through the contact form available on the official website. Customers can fill out this contact form and submit their inquiries. Please follow the below process.
Open the official website and click the contact us sub-menu item available under the resources menu item. You may also click the support link available at the footer of the website.
You will be redirected to the contact us page, Where you’ll find an online contact form.
Just fill out this contact form and submit your inquiry to Tekmetric. It’s a fully secure way of communication so don’t worry about data security.
Chat support facility:
Customers can also use the in-app resource center to chat with the support team. Please Log In to your account and access the chat facility.
Important links:
| Official website | https://www.tekmetric.com/ |
| Login page | https://shop.tekmetric.com/ |
| Password reset page | https://shop.tekmetric.com/forgot |
| Contact page | https://www.tekmetric.com/contact-us |
| Privacy Policy | https://www.tekmetric.com/terms-and-privacy/site-privacy-policy |
| Terms of Service | https://www.tekmetric.com/terms-and-privacy/site-terms-of-service |
Highlights:
| Particulars | Summary |
|---|---|
| Name of the portal | Tekmetric |
| Organization | Sparkplug Studios, LLC |
| Developed for | Auto repair shops |
| Purpose | To offer an Auto shop management system |
| Beneficiary | All employees in an auto repair shop |
| Official website | www.tekmetric.com |
FAQs
I am getting a “New Version of Tekmetric Please Refresh Banner” notification.
This type of notification comes when Tekmetric updates its application and releases some new features. To get ride of this notification, please follow the below steps.
1- Right-click any blank part of the browser and select the Inspect option. It will open a toll bar at the bottom part having some codes.
2-Leave the Inspect toolbar as it is. There is a browser refresh button on the top left side. Put your mouse cursor on it and press the right click of your mouse.
3-You will see three options after right click, select the “Empty Cache and Hard Reload” option.
That’s it, you can now use the updated application.
What if I forgot my email address?
In case you forgot your email address then please contact the Shop admin. Shop admin has access to all email addresses of all employees.
How an employee can edit the profile information?
All employees can edit and update their personal information after logging to their accounts. Please follow the below steps.
1-Visit the official Tekmetric login page and log in by using your account email address and password.
2-After login, click the profile icon at the top right corner and again click the Account Settings option.
3-In the phone number section of the account settings page, click the edit icon at the top right section to change your phone number or name. Click the Save button.
4-In the next email section, type a new email address and click the Update Email button.
5-In the next section, employees can change their current password and create a new password.
How to access employees’ login history?
Shop admin can access the login history of all employees. Tekmetric records important employee activities such as the login date, time, IP address, user agent, etc on every login.
This information will be shared with the shop owners in an easy-to-view way so that they can take important decisions based on this set of data.
It will tell shop owners at what time their employees are accessing their accounts. Please follow the below steps to check the login history.
1-Login to the admin account and click the Employees section on the left menu bar.
2-Click on the employee you want to see login history for.
3-Go to the ‘Permissions‘ table available at the bottom of the page.
4-Go to the “Login History” tab and check the login activity.
What are the important features of Tekmetric?
Some of the useful features are listed below.
-Real-Time Reporting
-Workflow
-Digital Vehicle Inspection
-Mark Up Matrices
-Tekmerchant
-Centralized Communication
-Tekmessage
-Inventory
-Integrations